Last updated 25 September 2026
Pili is a marketplace for selling things you no longer use. This policy explains what we collect, why, and what you can do about it. It is written to be read, not to be skipped.
The short version. We collect your Google account details, an approximate location, the listings and messages you create, and basic usage data. We never collect your exact location or your phone number. We do not sell your data to anyone. You can delete your account and everything personal in it, from inside the app.
Pili is operated by Mobnex Solutions Limited, a company registered in Kenya. For the purposes of the Data Protection Act, 2019, Mobnex Solutions Limited is the data controller.
Contact: pili@mobnexsolutions.com
| What | Why |
|---|---|
| Your name, email address and profile photo, from your Google account | So buyers and sellers can see who they are dealing with, and so you can sign back in |
| An approximate location | To show you items near you, and to show your items to people near you |
| Listings you create, including photographs, descriptions and prices | These are public. That is the point of a listing |
| Messages you send in the app | To deliver them to the other person, and so both of you keep a record |
| Deals, handover confirmations and ratings | To complete sales and build a reputation record other people can rely on |
| Reports you make about a listing or a person | To keep Pili usable and safe. Reports are private |
| A push notification token for your device | To tell you when somebody replies |
| Usage data: screens opened, features used, search terms, crash reports | To find out what is broken and what people cannot find |
Public: your first name and profile photo, your area name, your rating and number of completed sales, how long you have been on Pili, and your active listings.
Private: your email address, your exact location, your saved items, your searches, your conversations, and anything you report.
Under the Data Protection Act, 2019 we rely on:
We do not sell your personal data. We share it only with the services that make the app work:
We may also disclose information where the law requires it, or where it is necessary to prevent harm.
Pili runs on Google Cloud infrastructure, and your information is stored on servers located outside Kenya, in Europe. Google is certified under recognised international data protection frameworks and is contractually bound to protect it. By using Pili you consent to this transfer, which is necessary to provide the service.
| What | How long |
|---|---|
| Active listing | 30 days, then it leaves the marketplace |
| Listing photographs | Deleted 60 days after a listing ends |
| Expired listing record | Deleted after 90 days, unless a completed sale refers to it |
| Messages | Kept while both accounts exist, so each person keeps their record |
| Ratings and completed sales | Kept — they are what other people rely on |
| Your account | Until you delete it |
Under the Data Protection Act, 2019 you have the right to be informed, to access your data, to correct it, to delete it, to object to how we use it, and to receive a copy of it.
Most of this you can do yourself in the app, under You. For anything else, email pili@mobnexsolutions.com and we will respond within 30 days.
If you are not satisfied, you may complain to the Office of the Data Protection Commissioner of Kenya.
Open the app, go to You, then Delete my account. Your listings are removed, your name is taken out of conversations you were part of, and your profile and ratings are deleted. This cannot be undone. Full details are on our account deletion page.
Pili is for people aged 18 and over. We do not knowingly collect information from children. If you believe a child is using Pili, please contact us and we will remove the account.
Connections are encrypted. Access to your data is controlled by security rules that stop one user reading another user's private information. No system is perfect, and we will tell you and the Data Protection Commissioner within 72 hours if a breach affects you.
If we change this policy in a way that matters, we will tell you in the app before it takes effect.